DISH Network has reported its Q1 earnings and is happy to report that it has surpassed its competitor in the Pay-TV industry, DirecTV. Looking at the two companies in terms of new subscriptions DirecTV added 81,000 subscribers but DISH Network added over 104,000. DISH made its push for the top spot when they acquired Blockbuster back in 2011, and since then have steadily made the climb to being one of the best in the Pay-TV industry. DISH Network was recently named the Leader in Customer Satisfaction according to The American Customer Satisfaction Index (ACSI). DISH Network beat out DirecTV, Comcast, Time Warner and Charter in the main criterion in the survey. Some of the criteria include; the overall rank of customer service, overall value, customer satisfaction and customer loyalty.
In the past the Pay-TV industry has been very competitive due to the cable companies, like Comcast and Time Warner cable, becoming more competitive. This makes it harder for satellite TV companies to gain new subscribers. DISH Network held out and came out on Top by maintaining their prices and not increasing them, purchasing Blockbuster and providing users online and in-store service, as well as introducing The Hopper. The Hopper is a whole home DVR system that can record three shows at one time while playing a fourth prerecorded show. In addition to that the Hopper offers users 2TB of hard drive (250 hours of HD programming), a Slingbox adapter which allows certain users to watch what’s on their DVR from anywhere in the world and a awesome feature that will pre-record four hours of Primetime Television each night and store it for eight days. To learn more about the satellite TV providers in your area visit us at DISH-Systems.com or call (866)989-3474.